Frequently Asked Questions
Here are some of the most common questions I get asked about working together.
If you don’t see your question listed feel free to contact me
Where is your office located?
My office is located at 5300 Town and Country Blvd Suite 240, Frisco, TX 75034. I am currently accepting clients on Saturdays from 9am-1pm. My office space is geographically convenient not only for clients located in Frisco, but also surrounding areas including Prosper, Little Elm, Plano, Hebron, and The Colony. I will provide you further information on accessing the building after establishing care.
Do you only see clients who are adult children of immigrants?
No. While I bring a unique cultural lens to working with adult children of immigrants, you do not need to fit this background exactly for us to work together. If something in my focus and style resonates with you, I invite you to book a free consultation to get a sense if we’d be a good fit
Do you use the tools you recommend to clients?
Yes. I believe in practicing what I teach. There are different ways to implement therapy tools, and we’ll get to refine them in ways that work best for you. We’ll explore which tools resonate with you and how to integrate them into your lifestyle.
How long will I be in therapy?
The short answer: It depends on how deep we go, and that’s your choice. To get a sense of what the research says about therapy timelines, you can read more here: APA — How Long Does Treatment Take?
Hidden Depths Therapy strives to look beyond symptoms to understand what’s really driving them. Once we’ve worked through the root causes of what brought you in, how much further you want to explore is entirely up to you. Some clients feel ready to leave therapy at that point. Others find themselves curious to keep going. Either way, we’ll move at your pace. Depth work asks for real emotional and financial investment, and I want to make sure we’re building something that’s sustainable for you, not something that feels like another pressure to manage.
My clients start with weekly sessions, since consistency builds momentum: it takes time to rewire the habit of pushing through, and showing up weekly helps you gradually build the muscle of self-agency instead of soldiering on. As you progress, we will determine together when you are ready to step down to the option of biweekly sessions.
Please note that you can pause or stop at any time. That said, I’d encourage you to give it real time. In my experience, the most meaningful shifts tend to happen right after the moments that feel the hardest to sit with.
How much do sessions cost and how do you accept payment?
Your investment is $300 for 50 min sessions. I accept Visa card payments, as well as HSA and FSA payments. Visit the contact page to get started.
Do you take my insurance?
No, I am an out-of-network provider and do not directly accept insurance. However, I can provide a superbill upon request, which you can submit to your insurance company for potential reimbursement. Please note that reimbursement is not guaranteed and depends on your specific out-of-network benefits.
Please also note that submitting a superbill requires a mental health diagnosis, which will be shared with your insurance provider and become part of your medical record. Many clients appreciate the added level of privacy that comes with being entirely self-pay, though you’re welcome to choose whichever option best fits your needs.
What should I ask my insurance about out-of-network benefits?
Before our first session, I recommend calling the member services number on the back of your insurance card and ask them:
Do I have out-of-network mental health benefits?
Have I met my out-of-network deductible? If not, how much is remaining?
What percentage does my plan reimburse for out-of-network mental health services?
Is there an out-of-pocket maximum for out-of-network services?
- Are telehealth sessions covered under my out-of-network benefits?
- Do I need a referral or prior authorization to see an out-of-network therapist?
How do I submit a superbill?
Once you receive your superbill from me, contact your insurance company and ask:
How do I submit an out-of-network claim?
What is the deadline for submitting claims after a session?
How long does reimbursement typically take?
Will reimbursement come as a check or direct deposit?
What CPT codes do you use?
The most common codes for individual therapy are 90837 (60 minutes), 90834 (45 minutes), and 90791 (initial assessment). Your superbill will include the appropriate code for each session
What is a Good Faith Estimate?
If you are paying out of pocket (not using insurance), you have the right to receive a Good Faith Estimate of the expected cost of services under the No Surprises Act.
This estimate outlines the anticipated cost of your therapy sessions so you can better understand and plan for your care.
You’ll receive a Good Faith Estimate before starting services, and you can request an updated version at any time.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the charges.
How do I file a complaint?
Any complaints you wish to address to my licensing board can be done by submitting the Council’s complaint form. The completed form can be sent by email to enforcement@bhec.texas.gov or by mail to 1801 Congress Avenue, Suite 7.300, Austin, Texas 78701.
Here is the link to access the Texas Behavioral Health Executive Council’s FAQ page on filing complaints
NOTICE TO CLIENTS
The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.
Please call 1-800-821-3205 for more information
Do you provide crisis or emergency services?
No. Hidden Depths Therapy does NOT provide crisis or emergency services.
I DO NOT specialize in working with active suicidal ideation, intent, or crisis-level concerns.
If you are currently experiencing thoughts of harming yourself or are in distress that feels difficult to manage on your own, it’s important to receive a higher level of care:
If you need immediate support, please call 911 or go to your nearest emergency room.
Reach out to the 988 Suicide & Crisis Lifeline by calling or texting 988, or through their online chat. They are available 24/7 and offer free, confidential support.
Contact the Texas Health and Human Services Mental Health Crisis Services, which can connect you to local crisis hotlines and mobile crisis outreach teams in your area.